Terms of Service

Last updated: August 2026

Overview

Welcome to Pandr.

This website and online store are operated by Pandr Drinks Ltd ("Pandr", "we", "us" or "our"). Pandr Drinks Ltd is a company registered in England and Wales under company number 17343609.

Our website, including the information, content, features, tools, products and services available through it, is referred to in these Terms as the "Services".

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced within them, explain the terms that apply when you access our website or purchase products from us.

Please read these Terms carefully before using our Services or placing an order.

By accessing or using our Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree to these Terms, you should not use our Services.

1. Access and Accounts

You must be legally capable of entering into a contract to purchase products through our website.

When using our Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information and delivery address.

You agree that the information you provide is accurate, current and complete.

If you create an account, you are responsible for keeping your account details and password secure and for activity carried out through your account.

2. Our Products

We make every reasonable effort to ensure that product descriptions, photographs, ingredients, nutritional information, pricing and other information displayed on our website are accurate.

However, the appearance and colours of products may vary slightly from images displayed on your device.

Product packaging may also occasionally differ from images displayed online where packaging or designs have been updated.

We reserve the right to change or discontinue products and to limit quantities available for purchase where reasonably necessary.

Please always check the information displayed on the physical product before consumption, particularly if you have allergies, intolerances or specific dietary requirements.

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your basket.

Your order is accepted when we send confirmation that your order has been accepted or dispatched, as applicable.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious pricing or product information error;

• we are unable to authorise your payment;

• we suspect fraudulent or unauthorised activity; or

• we are unable to fulfil the order.

If payment has already been taken for an order that we subsequently cancel, we will refund the relevant amount.

Please check your order carefully before submitting it.

Your rights to cancel or return an order are explained in our Returns & Refunds Policy.

Products purchased through our consumer online store are intended for personal use and not commercial resale. Businesses wishing to stock Pandr should contact us separately regarding wholesale orders.

4. Prices and Payment

Prices are shown in Pounds Sterling (GBP) unless otherwise stated.

Prices displayed to UK consumers include applicable taxes where required by law. Delivery charges, where applicable, will be clearly shown before you complete your purchase.

Prices, discounts and promotions may change from time to time. The price applicable to your order will be the price displayed when you place your order.

Promotional offers may be subject to separate terms and conditions.

You agree to provide accurate and complete billing and payment information and confirm that you are authorised to use the payment method provided.

5. Shipping and Delivery

Delivery options, estimated delivery times and applicable charges will be displayed during checkout and/or in our Shipping & Delivery Policy.

Delivery times are estimates unless expressly stated otherwise.

We will take reasonable steps to deliver your order within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control.

For consumer orders, responsibility for the products remains with us until the products are delivered to you or to a person you have identified to receive them on your behalf, except where applicable law provides otherwise.

If your order is damaged, lost or does not arrive as expected, please contact customercare@drinkpandr.co.uk.

6. Intellectual Property

The content of our website, including the Pandr name, branding, logos, designs, text, photographs, graphics, videos and other content, is owned by or licensed to Pandr Drinks Ltd unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Shopify's name, trademarks and associated intellectual property belong to Shopify and its respective licensors.

7. Optional Third-Party Tools

We may provide access to tools, features or services supplied by third parties.

We do not necessarily control these third-party services and your use of them may be subject to separate terms and privacy policies.

Where we introduce new tools or features through our website, they may also form part of the Services and be subject to these Terms.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability or practices of third-party websites.

If you choose to visit or purchase from a third-party website, you should review that provider's applicable terms and privacy policies.

9. Relationship with Shopify

Pandr is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with Pandr.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Pandr, including any injury, damage or loss resulting from purchased products and services.

You expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Pandr, to the extent permitted by applicable law.

10. Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify also processes certain personal information in connection with your access to and use of the Services.

You can find further information about this in our Privacy Policy and Shopify's applicable privacy policy.

11. Reviews and Feedback

If you submit a review, photograph, suggestion, comment or other feedback ("Feedback") to us, you confirm that you have the right to provide that content.

You grant Pandr a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that Feedback in connection with operating, improving and promoting Pandr and our products.

You must not submit Feedback that is unlawful, misleading, defamatory, abusive, obscene, infringes another person's rights or contains malicious software.

We reserve the right to remove Feedback where we reasonably believe it breaches these Terms or applicable law.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, availability, pricing, promotions, delivery charges or estimated delivery times.

We may correct errors or update information where necessary.

Where an error affects an order you have already placed, we will deal with the situation fairly and in accordance with applicable consumer law.

13. Prohibited Uses

You may only use our Services for lawful purposes.

You must not use the Services to:

• break applicable laws or regulations;

• infringe our intellectual property rights or those of another person;

• transmit malicious software;

• engage in fraudulent activity;

• harass, threaten or abuse another person;

• collect personal information about others without appropriate authority;

• send spam or other unauthorised communications;

• attempt to interfere with the security or operation of our website; or

• improperly scrape, copy or commercially exploit our website or its content.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

14. Automated Agents

Automated software, bots or AI agents must not access or interact with our Services in a way that circumvents security measures, access restrictions, CAPTCHAs or other technical protections.

We reserve the right to restrict automated access to our Services where necessary to protect Pandr, our customers or our systems.

15. Termination

We may suspend or terminate access to our Services where you materially breach these Terms, misuse our Services or where we reasonably need to do so to protect our business, customers or systems.

Provisions which by their nature are intended to continue after termination will remain in effect.

16. Our Responsibilities

We aim to ensure that our website and the information provided through it are accurate and available.

However, we cannot guarantee that our website will always be uninterrupted, error-free or available.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including your statutory rights as a consumer.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

17. Limitation of Liability

To the fullest extent permitted by law, Pandr Drinks Ltd will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Where you purchase products as a consumer, we supply our products for private and domestic use.

We are not responsible for business losses, including loss of profit, revenue or business opportunity, arising from a consumer purchase.

Nothing in this section affects your statutory consumer rights or limits liability that cannot legally be limited.

18. Your Responsibility

You agree not to misuse our Services or use them in a way that violates applicable law or the rights of another person.

You may be responsible for losses reasonably incurred by us as a direct result of your unlawful use of the Services or material breach of these Terms, to the extent permitted by law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. Entire Agreement and Waiver

These Terms, together with the policies referenced within them, form the agreement between you and Pandr regarding your use of the Services.

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

21. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations where permitted by law, provided doing so does not reduce your rights under these Terms.

22. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory rights you have under the laws applicable where you live.

Nothing in these Terms prevents you from exercising any rights regarding jurisdiction that are available to you under applicable consumer law.

23. Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

24. Changes to These Terms

We may update these Terms from time to time, including where our Services change or where required to reflect changes in law.

The latest version will be available on this page.

Where required by law, we will provide appropriate notice of material changes.

25. Contact Information

If you have questions about these Terms, please contact us at:

Pandr Drinks Ltd
Company Number: 17343609
Registered in England and Wales

Registered Office:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
England
BH16 6FA

Email: hello@drinkpandr.co.uk